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TERMS & CONDITIONS

Terms and Conditions of RAW wear e-shop

§ 1 General information

1. The Terms and Conditions specify the rules of using the e-shop at www.raw-wear.com , operated by Raw Concepts Sp. z o. o. with its registered office in Warsaw, ul. Ks. Trojdena 5a/2, 00-109 Warsaw, registered by the 12th Commercial Division of the National Court Register kept by the District Court for the capital city of Warsaw under the National Court Register No. (KRS) 0000672670, Statistical Identification No. (REGON) 367006107 and Tax Identification No. (NIP) 7010680939, with the share capital amounting to PLN 5.000.00 (the “Seller”).
2. Customers may contact the Shop by e-mail: shop@raw-wear.com

 § 2 Product prices and payment

1. All product prices are shown in EUR and they are gross prices inclusive of VAT.
2. Customers may pay for the ordered goods using one of the following payment methods:

a) immediate payment by a transfer or credit card via PayLane,
b) immediate payment by a transfer or credit card via PayPal,
c)  immediate payment by a transfer or credit card via PayU,
d) immediate payment by a BITCOIN wallet via InPay.

§ 3 Delivery

1.   The orders are posted within 2 working days as of the placement of the order
2.   The time limit for the completion of the performance includes the time needed for posting and delivery.
3.   Delivery time in EU – up to 7 working days as of posting (DHL courier service and ordinary mail).
4.   Delivery time for shipment abroad in the EU – up to 14 working days, outside the EU – up to 60 working days.
5.  The cost of shipment abroad is determined individually depending on the country, and it is displayed during the order placement process after the relevant country has been chosen.
6. The items delivered to Consumers by the Seller shall be free of any defects.
7.   As regards Customers who are not consumers, the Seller is not liable for any delayed deliveries.

§ 4 Right of withdrawal

Consumers have the right to withdraw from the agreement on the terms specified in the Instruction attached to the Terms and Conditions.

§ 5 Complaints

1.    Complaints may be reported to the e-mail address shop@raw-wear.com 
2.    A complaint should include: Customer contact data, information allowing the identification of the order subject to the complaint, as well as the content of the complaint.
3.     If a complaint is filed by a Customer who is a consumer, the Seller shall process it within 14 days.
4.    If a complaint is filed by a Customer who is not a consumer, the time limit specified hereinabove may be extended.
5.    The person filing the complaint may also seek the enforcement of their rights on general terms by pursuing their claims in court, and, if both parties agree, by using the out-of-court methods of processing complaints and pursuing claims.
6.    The ODR platform, which is the means of settling disputes between consumers and entrepreneurs on the Internet, can be found under the link: http://ec.europa.eu/consumers/odr/.

§ 6 Personal data

1.    The administrator of personal data is Raw Concepts Sp. z o.o. with its registered office in Warsaw, Ks. Trojdena 5a/2
2.    The provision of data is voluntary; however, it is necessary for the fulfilment of the order.
3.    The submitted data will be processed by the Seller for the purpose of fulfilling the order and, additionally, for the tax and accounting purposes, evidential purposes, and for the purpose of maintaining internal statistics.
4.    The data shall not be transferred to other entities unless such a transfer is necessary to fulfil the order.
5.    If a customer gives a separate consent for receiving the newsletter or signs up for the newsletter with their e-mail, which will be provided only for this purpose, the data of such persons will be used to send them the ordered newsletter.
6.    Customers may access and modify their personal data.

§ 7 Final provisions

1.    The Terms and Conditions enter into force on 08.06.2018 and shall be applicable to agreements concluded as of this date.
2.    As regards Customers who are not consumers, the court of competent jurisdiction to settle any and all disputes shall be the court of competent jurisdiction over the registered office of the Seller.

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